Anthony Uche Aligbe

Resolved high-priority Azure VM escalations involving encryption, networking, and performance, ensuring critical system uptime and stability.

Streamlined storage migration processes and executed infrastructure migrations, VM provisioning, and network configurations, significantly reducing downtime.

Administered Active Directory and Azure AD accounts, security groups, and RBAC policies, enhancing access control and compliance for cloud resources.

Developed and maintained comprehensive technical documentation and internal guides, improving resolution times for recurring issues by 15% and facilitating knowledge transfer.

Provided remote technical support across global time zones using RDP, TeamViewer, and AnyDesk, maintaining consistent service delivery and user satisfaction.

Managed user accounts and access rights for enterprise applications, enhancing secure system access and compliance for a distributed workforce of over 50 users.

Provided remote technical support to distributed teams via screen-sharing tools, resolving diverse hardware and software issues efficiently.

Installed and configured desktops, laptops, printers, and enterprise applications, ensuring seamless operations and reducing setup time by 10%.

Maintained accurate IT asset inventory and produced comprehensive documentation, improving resource tracking and audit readiness.

Managed daily IT operations, user support, and infrastructure maintenance, ensuring continuous system availability for business functions.

Coordinated IT asset management and developed training programs for staff on new IT systems, improving user proficiency and adoption by 20%.

Implemented streamlined IT support workflows, enhancing operational efficiency and user satisfaction across the organization.

Delivered comprehensive hardware and software troubleshooting, resolving technical issues for staff systems and minimizing operational disruptions.

Installed and maintained critical office IT equipment and applications, ensuring operational readiness for academic and administrative functions.

Provided technical assistance and guidance to over 100 staff members, improving their understanding and utilization of IT resources.

Developed and maintained database-driven applications, ensuring data integrity and accessibility through daily backup procedures.

Assisted in the setup of networking infrastructure and deployment of applications, contributing to project delivery timelines.

Gained foundational experience in software development lifecycle, database management, and IT infrastructure support.